Welcome to TT-Racks.com (“Website”). These Terms of Use govern your access to and use of this Website and any purchases made through it.
By using this Website, you agree to comply with and be bound by these Terms. If you do not agree, you must not use this Website.
TT-Racks.com is operated as a single person business
You agree to:
Use the Website lawfully and in good faith
Not misuse or interfere with the Website’s operation
Not attempt unauthorised access to any part of the Website
Not upload malicious code, viruses, or harmful material
We reserve the right to suspend or terminate access if these Terms are breached.
TT-Racks.com supplies roof rack systems and related accessories for vehicles, including Audi TT models.
Customers are responsible for:
Ensuring correct vehicle model compatibility
Verifying year, body type, and specification
Installing products correctly and safely
If in doubt, contact us before purchase.
We are not responsible for damage caused by incorrect installation or misuse.
All orders are subject to availability
We reserve the right to refuse or cancel orders
An order confirmation email does not constitute acceptance
A contract is formed only when goods are dispatched
We may cancel orders due to:
Pricing errors
Stock errors
Suspected fraud
Incorrect product listings
If cancelled, you will receive a full refund.
All prices are shown in GBP (£) unless otherwise stated
VAT is included where applicable
Delivery charges are shown at checkout
We reserve the right to change pricing at any time before an order is confirmed.
Delivery times are estimates and not guaranteed.
We are not liable for delays caused by:
Couriers
Customs clearance
Force majeure events
Incorrect delivery information
Risk passes to the customer upon delivery.
If you are purchasing as a consumer within the UK, you have rights under the Consumer Contracts Regulations 2013.
You have:
14 days to cancel from delivery
A further 14 days to return goods
Returned goods must:
Be unused
Be in original packaging
Be complete
Refunds will be processed within 14 days of receipt.
Custom or special-order items may not be eligible for cancellation unless faulty.
This does not affect your statutory rights under the Consumer Rights Act 2015.
Roof racks must be installed correctly and used within manufacturer load limits.
TT-Racks.com shall not be liable for:
Vehicle damage
Personal injury
Loss of load
Indirect or consequential losses
Except where liability cannot legally be excluded (e.g., death or personal injury caused by negligence).
Use of products is entirely at your own risk.
All content on this Website, including:
Logos
Images
Product descriptions
Branding
Graphics
is the property of TT-Racks.com or its licensors.
No content may be copied, reproduced, or distributed without written permission.
We may reference third-party brands (e.g. Thule, Audi, etc.) for compatibility purposes only.
All trademarks remain the property of their respective owners.
TT-Racks.com is not affiliated with or endorsed by Audi AG or any other vehicle manufacturer unless expressly stated.
We aim to ensure accuracy but do not guarantee that:
Product descriptions are error-free
Images are exact representations
Technical information is complete
Specifications may change without notice.
To the fullest extent permitted by law:
Our liability is limited to the value of the goods purchased
We are not liable for indirect or consequential losses
We do not guarantee uninterrupted Website availability
Nothing in these Terms excludes liability for fraud, death, or personal injury caused by negligence.
Your use of this Website is also governed by our Privacy Policy.
These Terms are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We may update these Terms at any time.
Continued use of the Website after changes indicates acceptance of the revised Terms.
TT-Racks.com (“we”, “our”, “us”) is an online retailer specialising in roof rack systems and accessories for the Audi TT platform, including Audi TT 8N and 8J models.
For the purposes of UK data protection law, we are the Data Controller of your personal data.
If you have any questions about this policy, you can contact us at:
Email: racks@tt-racks.com
We collect personal data only where necessary to operate our website and fulfil orders.
Name
Billing and delivery address
Email address
Telephone number
Vehicle details (if submitted for fitment guidance)
Payment information (processed securely via third-party providers)
Account login details (if applicable)
Messages sent via contact forms
When you use TT-Racks.com, we may collect:
IP address
Browser type and version
Device type
Pages visited
Time and date of visits
Referring website
This is collected through cookies and analytics tools.
We process personal data for the following lawful purposes under the UK GDPR:
Processing and delivering orders
Managing payments and refunds
Providing customer support
Sending order confirmations and delivery updates
Improving website functionality
Preventing fraud
Understanding customer behaviour
Responding to enquiries
Sending marketing emails (where you opt in)
Non-essential cookies (see Cookie Policy section)
You may withdraw consent at any time.
Payments are processed securely via third-party payment providers. We do not store full credit or debit card details.
We may share necessary personal data with:
Delivery and courier services
Payment processors
Website hosting providers
Analytics providers
IT and security partners
All third parties are required to handle your data securely and in accordance with UK data protection law.
We retain personal data only as long as necessary:
Order records: up to 6 years (for tax and accounting compliance)
Marketing data: until you unsubscribe
Enquiry emails: up to 24 months
Where third-party providers are located outside the UK, we ensure appropriate safeguards are in place, such as:
UK International Data Transfer Agreements (IDTAs)
Adequacy decisions
Standard contractual clauses
Under UK GDPR, you have the right to:
Access your personal data
Request correction of inaccurate data
Request erasure (“right to be forgotten”)
Restrict processing
Object to processing
Data portability
Withdraw consent
Lodge a complaint with the Information Commissioner’s Office (ICO)
ICO Website: https://ico.org.uk
Cookies are small text files placed on your device when you visit a website. They help websites function properly and provide analytical insights.
These are required for the website to function.
Examples:
Basket functionality
Checkout process
Security cookies
These cannot be disabled.
Used to understand how visitors use TT-Racks.com.
Examples:
Google Analytics
Page performance tracking
These are only activated with your consent.
Used for advertising and remarketing (if applicable), including:
Facebook Pixel
Google Ads
These require your explicit consent.
You can manage cookie preferences via:
Our website cookie banner
Your browser settings
You may disable cookies at any time, although some website features may not function correctly.
We may update this Privacy & Cookies Policy periodically. The latest version will always be available on TT-Racks.com.
